What to do when the email invitation is not received?

The author of the signature request has access to the unique invitation link sent to each signatory. If the e-mail invitation sent from the SignSpace service is not delivered to the recipient, you can send the recipient a signature link using the channel of your choice.

Copying the signature link to the desktop

In the sent signature request, click on the three dots visible in the signer's line, and you can copy the link from the context menu that opens. Click Copy invitation link and the link will be copied to your computer's clipboard. You can now attach it to the sharing tool of your choice and send it to the recipient.

Note! Copying the invite link is not available for signature requests that require strong authentication. In these cases, you can forward the invitation to the recipient via SMS.

Forwarding the signature link via SMS

In the sent signature request, click on the three dots visible in the signer's line, and select Send SMS invitation from the context menu. Select the recipient's country code and enter the phone number in the field. Select Apply and Send invitation.

Make sure in the notification window that the recipient's e-mail address is filled in correctly. If the number is correct, select Yes, send invitation. Otherwise, select Cancel.

The recipient will receive an invitation link on their phone as a text message. The holder of the link has access to the signing workflow and the content of the documents shared in it.

Note! Sending SMS messages is charged according to the price list.

Important!

Pay attention to data security in connection with these activities, as the individual signer can be identified from the identified link and the holder of the link can access the documents attached to the signature request.

Make sure you only share the link with the intended participant using a secure channel. Use these methods only if the default SignSpace sharing mechanism does not work.